Question 1

How often do you ship by air?

Accepted Answer

Our Airfreight service from the UK to Tanzania operates operates weekly (this is subject to change) Get a quick quote (https://www.vuluexport.co.uk/get-a-quote)here or  Contact us t(https://wa.me/message/MMTBK3MVIXCRJ1)oday to arrange your shipment.

Question 2

What's the deadline to get my goods to you for air freight?

Accepted Answer

All products must be with us by Thursday 9pm before the Air freight service Estimated Final loading date/time (https://vuluexport.co.uk/air-freight#next-air-freight)

Question 3

How often do you ship by Sea?

Accepted Answer

Our Sea freight service from the UK to Tanzania operates once a Month (this is subject to change) Get a quick quote (https://www.vuluexport.co.uk/get-a-quote)here or  Contact us t(https://wa.me/message/MMTBK3MVIXCRJ1)oday to arrange your shipment.

Question 4

What’s the deadline to get my goods to you for sea freight?

Accepted Answer

All products must be with us by 9pm the day before the loading date. Please see next estimated final loading date/time (https://vuluexport.co.uk/sea-freight#next-sea-freight)

Question 5

When do I need to make payment for my shipment?

Accepted Answer

Payment can be must be paid within 7 days of receiving/accepting your quote, before or your consignment arrives in Tanzania Dar Es Salaam. Payment options are available in UK (£). We accept cash or bank transfers.

We do not accept credit/debit card payments

Question 6

Where is the drop-off location in the UK?

Accepted Answer

Unit B4, Access Twelve Station Road, Reading RG7 4PN. Open from 9am - 5pm, Monday - Sunday. Please provide 1-hour notice before arrival. Let us know via the chat or WhatsApp. (https://wa.me/message/MMTBK3MVIXCRJ1)

Question 7

Do you provide contact details at the destination?

Accepted Answer

Your first point of contact in Tanzania will be our collections agent who will update and assist you with the successful collection of your shipment when it arrives. Collection Agent  contact information is provided once payment has been received.

Question 8

How long does shipment by air take?

Accepted Answer

Air shipments take 7-10 working days from the date of shipment. You will be notified when to collect your goods from our Tanzania collection address.

Question 9

How long does shipment by sea take?

Accepted Answer

Sea freight transit times can vary, but it is currently estimated that shipments from the UK to Tanzania can take up to 12 weeks, due to diversions to avoid the conflict in the Red Sea.

Question 10

How much do you charge to build a pallet?

Accepted Answer

We charge £30 per wooden pallet built.

Question 11

Are there any items that I cannot send by sea?

Accepted Answer

Yes, certain items are restricted:
 • Dangerous Goods: Items regarded as "dangerous goods" must be declared and handled properly. These are more expensive to send than general freight.
 • Valuable Cargo: We do not accept cash, traveller's cheques, stamp collections, deeds, tickets, jewellery, watches, or similar items.
 • Junk or Waste Materials: Scrap metal, paper waste, or used tyres are not accepted.

Please see non-exhaustive list of prohibited items t(https://www.vuluexport.co.uk/prohibited-items)hat cannot be shipped via our services.

Question 12

Can you arrange the collection of my consignment?

Accepted Answer

Yes, we can arrange collection if you are not local or have a large/abnormal shipment. Contact us for a quote.

Question 13

Do you provide insurance for shipments?

Accepted Answer

No. We do not offer insurance for your consignment when you use our services. There are specialist insurance companies who will be happy to assist and customers may arrange their own insurance.

We do offer some coverage with our Packaging & Protection Service (https://vuluexport.co.uk/#packaging-protection)offering cover for up to £1000 protection from damage in transit. learn more here

Question 14

How do I get a quote?

Accepted Answer

You can get a quote here.(https://www.vuluexport.co.uk/get-a-quote)

Question 15

Do you offer onward shipping outside of Dar Es Salaam?

Accepted Answer

Yes we do offer onward shipping outside Dar Es Salaam. This is our Door-to-Door service,(https://www.vuluexport.co.uk/door-to-door) no need to collect we will ship your consignment to your preferred location.

Question 16

Do you package my items before shipping?

Accepted Answer

Wherever possible you should pack all of your goods before arranging the collection please pack well to ensure items are protected from damage in transit.

We do offer a Packaging & Protection s(https://vuluexport.co.uk/#packaging-protection)ervice, arrange for specific items to be packed either by ourselves and offering protection up to £1000

Question 17

Is there a maximum recommended weight per package?

Accepted Answer

We recommend that you don’t pack more than 30 kilos per package to ensure that it isn’t too heavy and able to collect safely. This is not possible for larger items such as a washing machine or fridge etc. Special arrangements must be made if you have heavier/larger items to ship. Please contact us (https://wa.me/message/MMTBK3MVIXCRJ1)if you wish to send larger items.

Question 18

How quickly should I collect my consignment at the destination?

Accepted Answer

You should collect your consignment at the destination as soon as it is possible after you are notified via your preferred communication method that is is ready for collection. After 7 days  we will begin charging storage fees @ £5.00 per day

Question 19

Do I have to clear my shipment through customs when it arrives?

Accepted Answer

On some services we offer customs and duties included this is subject to terms and conditions (https://www.vuluexport.co.uk/terms-and-conditions)

Question 20

What time is Vulu Export Support available on Chat?

Accepted Answer

On our WhatsApp (https://wa.me/message/MMTBK3MVIXCRJ1)Support hours are:

Monday - Sunday
8am - 9pm  GMT

FAQ's
Frequently Asked Questions

Quick links

Contact info

UK Addresses

Tanzania Address

Social